Skyguide provides air navigation services in Switzerland and parts of neighbouring countries. With around 1500 employees from more than 30 nations,
we are pursuing an ambitious innovation strategy that is based on a strong safety and learning culture.
We are guided by four values: “We team up to succeed”, “We drive innovation”, “We own what we do” and, finally, “We create great customer value”.
Are you interested in finding out more? We want you to join us as a/an ...

System Monitoring and Control (80-100%)

Your responsibilities:


System Monitoring and Control (SMC) is a key activity to ensure a safe and efficient delivery of our Air Traffic Management services. SMC help our operational customers to understand the overall status of the technical services and allowing them to provide Skyguide services accordingly. SMC's do not only continuously diagnose the situation, but also advise, prevent, correct, and report. SMC also help at making sure that changes to the technical landscape are brought into operation in a smooth, efficient and safe way.


  • Performing 24/7/365 monitoring of the Air Traffic Management (ATM), Aeronautical Information Management (AIM) and Communication/Navigation/Surveillance (CNS) systems to detect deviation from nominal values
  • Support the operational customers with up-to-date complete technical service status and comprehensible advice - manage any degradation of the technical equipment and communicate in a suitable way to stakeholders 
  • Responsible for the control and coordination of all maintenance and intervention activities - perform preventive action and mitigation to reduce risk of service degradation
  • Initiate incident handling and diagnose, perform 1st level of corrective maintenance according to predefined procedures and escalate if appropriate

Your profile:


  • Technical degree or professional license
  • Experience in a 24/7 environment in a service desk setup is an advantage
  • Willingness to complete trainings to obtain an ATSEP (Air Traffic Safety Electronics Personnel) certification to comply with safety regulations
  • Able to work in a highly regulated and safety critical environment and to perform in stressful and complex situations
  • Strong communicator to interact with operational stakeholders in a comprehensible way
  • Language skills: German C1, English minimum B2 (required for ATSEP certification). Good knowledge of a second national language is an advantage

Location: Wangen b. Dübendorf
When: 01.05.2024 or upon availability
Work percentage: 80-100%