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With 1500 employees from more than 30 countries and cultures working at 14 sites, Skyguide provides air traffic control services for Switzerland and parts of neighbouring countries. In 2021, Skyguide safely and efficiently guided around 0.7 million (in previous years around 1.3 million) civil and military aircraft through the busiest airspace in Europe.
That’s why Skyguide needs you!

System Monitoring Control

Location:  Wangen b. Düb. &/or Geneva

Your Responsibilities

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System Monitoring and Control (SMC) is a key activity to ensure a safe and efficient delivery of our Air Traffic Management services. SMC help our operational customers to understand the overall status of the technical services and allowing them to provide Skyguide services accordingly. SMCs do not only continuously diagnose the situation, but also advise, prevent, correct, and report. SMC also help at making sure that changes to the technical landscape are brought into operation in a smooth, efficient and safe way.

 

  • Performing 24/7/365 monitoring of the Air Traffic Management (ATM), Aeronautical Information Management (AIM) and Communication/Navigation/Surveillance (CNS) systems to detect deviation from nominal values
  • Support the operational customers with up-to-date complete technical service status and comprehensible advice - manage any degradation of the technical equipment and communicate in a suitable way to stakeholders
  • Responsible for the control and coordination of all maintenance and intervention activities - perform preventive action and mitigation to reduce risk of service degradation
  • Initiate incident handling and diagnose, perform 1st level of corrective maintenance according to predefined procedures and escalate if appropriate

 

 

Several positions are currently being added to the SMC organization. For suitable and interested persons there is the opportunity to take over a supervising function

 

 

 

 

Your Profile

 

  • Technical degree or professional license
  • Experience in a 24/7 environment in a service desk setup is an advantage
  • Willingness to complete trainings to obtain an ATSEP (Air Traffic Safety Electronics Personnel) certification to comply with safety regulations
  • Able to work in a highly regulated and safety critical environment and to perform in stressful and complex situations
  • Strong communicator to interact with operational stakeholders in a comprehensible way
  • Language skills (depending on location Wangen or Geneva): German or French (C1), English minimum B2. Good knowledge of a second national language is an advantage