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Skyguide sorgt mit 1500 Mitarbeitenden aus über 30 Nationen und Kulturen an 14 Standorten für die Flugsicherung in der Schweiz und im angrenzenden Ausland. 2021 wurden rund 0,7 Millionen (bisher rund 1,3 Millionen) zivile und militärische Flugzeuge sicher und effizient durch den am dichtest beflogenen Luftraum Europas geführt.
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Head of Network Operation

Ort:  Wangen b. Dübendorf

Your responsibilites

The Head of Network Operation EAST is responsible for stable, secure and regulatory- compliant operation of various network- services. She/he leads a team of highly specialized technicians (located in DUB) ensuring the 2nd Level support for the network operations including 7/24h support for critical systems (on-call service).

  • Organize and run 7/24h support organization for critical network components/segments (office-hours and on-call service for outside office-hours) according to SLA
  • Active development and coaching of Network Operation employees
  • Supervise incident-, problem- and change- processes
  • Ensure compliance with business processes defined for maintenance
  • Transmit and live the values of the company, as well as the corporate culture to employees.

Your profile

  • ITIL experience with a clear focus on IT service mgmt
  • 3 to 5 years’ working experience in a technical network operations/engineering environment
  • Experienced in operating a mission critical and complex enterprise IT network landscape with high quality standards
  • Previous experiences as line manager
  • Customer service orientation
  • Willingness to travel between Dübendorf and Geneva
  • A Bachelor's degree or equivalent in Computer Science, Information Systems, Engineering or other related scientific or technical discipline.
  • CCNA/CCNP certification (or equivalent).
  • German and English: fluent. French: advantageous